QUESTION : Are you fully insured?

ANSWER :

Yes, ProClean Plus is fully insured. A certificate of insurance is available upon request.

QUESTION : Do you accept credit cards?

ANSWER :

Yes we do! On your invoice, there is an option to fill out your credit card information via email. Or we can take your information upon completion of the service. Checks always work, too.

QUESTION : Do I have to be home while you wash our home?

ANSWER :

No. We understand you’re busy too. Just make sure that an outside water spigot is on, all windows are closed and fragile decoration, furniture etc are backed away from the house. A check can be left at the residence or we can gladly take pre-payment online.

QUESTION : How should I prepare for my pressure washing service?

ANSWER :

This is a great question and one we always address when scheduling service.
If it’s a house wash or roof wash we require:
– All windows to be closed and locked.
– Any potted plants or fabrics of any kind should be moved approximately 15 feet from the house.
– Anyone that may be entering or leaving the house during the service should be made aware that the detergent can stain clothing
and that hoses, machines, ladders and other trip hazards may be present.
– If it’s a concrete cleaning service we ask that no vehicles are present or the patio area to be cleared of any outdoor furniture.

QUESTION : Can the detergent kill plants and grass?

ANSWER :

The simple answer is yes, however, dilution and neutralization of the detergent is a part of the process. The detergent ultimately is biodegradable and after neutralization, it is no more harmful than pool water. Proper process is key to ensuring safe use of the detergent. In 3 years, we’ve never killed a plant or grass thanks to strict guidelines we use that protect your property and landscaping.

QUESTION : What services does ProClean Plus NOT offer?

ANSWER :

We don’t offer NON-VINYL WRAPPED aluminium siding cleaning or do we clean any wood that hasn’t been washed and sealed within the past 2 years. The risk of damaging those surfaces is very high due to neglect, becoming dry and brittle with age, or in the case of aluminium siding that is NOT vinyl coated, the painted coating tends to be heavily oxidized and nearly impossible to clean.

QUESTION : I've heard that the detergent is simply bleach. Is that true?

ANSWER :

The simple answer is yes, but the better answer is not exactly. It’s part commercial strength sodium hypochlorite, part commercial surfactant for clinging to the surface so that the sodium hypochlorite can neutralize the algae and break up grime and minimize run off. It’s also diluted to a specific ratio for specific surfaces and neutralized once the cleaning process has finished.

QUESTION : Why does my roof still look a little ugly?

ANSWER :

Once the solution has been applied to the roof, we allow future rainstorms and Mother Nature to help with the rinsing process. We have seen the BEST results this way; as when we apply the chemical, our solution still sticks to your shingle, and when it gets wet from the rain, it actually reactivates the solution, which can add a little bit more cleaning power a few days after the cleaning when a brief rain storm comes by.

QUESTION : From the Owner

ANSWER :

For any more questions, look forward to our blog posts, which will cover many questions that are asked when a service is provided. We look forward to answering your questions, and exceeding your homes cleaning needs.